Question 1

How does an Ajebo Fix consultation work?

Accepted Answer

We begin by reviewing the vehicle, concern, history, usage and available records. We then agree the appropriate assessment scope before recommending intervention.

Question 2

Can I book a repair directly?

Accepted Answer

Normally, no. The consultation and assessment come first so that the vehicle owner is not forced to guess the diagnosis or choose the treatment.

Question 3

Is assessment included in the repair price?

Accepted Answer

No automatic credit applies. Consultation, assessment, treatment, parts and outside specialist work are separately scoped unless a written proposal states otherwise.

Question 4

What are Ajebo Fix care relationships?

Accepted Answer

They are ongoing automotive-health arrangements built around maintenance planning, records, advisory access, treatment-plan supervision and coordination. They are not repair-discount subscriptions.

Question 5

Can the level of oversight change later?

Accepted Answer

Yes. The relationship can be reviewed as the vehicle, household, fleet or ownership requirements change.

Question 6

What payment methods do you accept?

Accepted Answer

Available payment methods and payment milestones are confirmed in the applicable consultation, assessment or treatment proposal.

Question 7

When is payment due?

Accepted Answer

Payment timing depends on the agreed scope. Consultation or assessment fees may be required before work begins, while treatment work may require deposits or staged payments.

Question 8

Do you offer a warranty?

Accepted Answer

Any applicable workmanship or parts warranty is stated in the written scope for that specific intervention. Coverage, exclusions and duration can vary.

Question 9

What happens if a concern returns?

Accepted Answer

Contact us with the vehicle details and previous scope. We will review whether the returning concern relates to covered work, a different cause or a new development.

Question 10

What is Aura?

Accepted Answer

Aura is the automotive-health intelligence platform being developed by Ajebo Fix to organise records, explain available information, support maintenance decisions and prepare advisor handover.

Question 11

Does Aura diagnose vehicles?

Accepted Answer

No. Aura provides decision support and automotive-health guidance. A mechanical diagnosis requires appropriate professional assessment and, where necessary, physical inspection and testing.

Question 12

When will Aura launch?

Accepted Answer

Aura remains in development. The waitlist is for product updates and future controlled-access information; it is not a promise of a specific launch date.

Question 13

Which vehicles do you focus on?

Accepted Answer

Ajebo Fix's principal focus is Mercedes-Benz and selected premium vehicles. We confirm fit after reviewing the model, concern, location, required expertise and available support.

Question 14

Can you help with a non-Mercedes vehicle?

Accepted Answer

Sometimes. Send the make, model, year, location and concern. We will tell you honestly whether Ajebo Fix is the right fit or whether specialist referral is more appropriate.

Question 15

Do you manage fleets or multiple vehicles?

Accepted Answer

Yes, for selected businesses, executives and households. The scope can include records, maintenance planning, driver coordination and treatment oversight.

Question 16

What should I do if the vehicle may be unsafe?

Accepted Answer

Stop using the vehicle where reasonably possible and contact a qualified professional. Do not rely on website or digital guidance to decide that a vehicle is safe to drive.

Question 17

Do you guarantee immediate emergency attendance?

Accepted Answer

No. Urgent requests are handled according to safety, location and current capacity. We may recommend towing, local emergency assistance or another qualified provider.

Questions, answered